Seven Basic Quality tools documents
Definition of Quality Management -- it is a method for ensuring that all the activities necessary to design, develop and implement a product or service are effective and efficient with respect to the system and its performance. It is also a principle set by the company to endure the continuous advocacy of quality services and products, or the further improvement of it.
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Original text on www.freequality.org
ISO/TS 16949:2002
Introduction
How do automotive manufacturers assure that the numerous
parts that they receive from suppliers are of the highest quality? How do
automobile manufactures assure that suppliers provide products that
manufacturers can be responsible for and are worthy of the manufacturers
name? Automotive manufacturers assure
quality by requiring registration to automotive quality standards that provide
quality assurance. ISO/TS 16949:2002 is the latest
automotive quality standard which was developed to be a new universally
accepted quality standard for automobile suppliers. The ISO/TS 16949:2002
standard was developed to be an automotive standard for the customers’ of
automotive manufacturers and it is aligned with the ISO-9001: 2002 standard.
The purpose of ISO/TS 16949:2002 was to create standardization in the quality
management standards for automobile suppliers throughout the world. ISO/TS
16949:2002 is a process approach quality standard,
which places requirements that assure consistent quality, throughout
organizations that supply automobile manufacturers. By requiring ISO/TS
16949:2002 certifications, automobile manufacturers can be assured that all of
their suppliers are adhering to a consistent set of quality standards that are
strict and intertwined throughout the supplier’s organization.
History
The ISO/TS 16949:2002 standard was released in March 2002, and is the replacement of the ISO/TS 16949:1999 standard, which was cancelled with the release of version 2002. The ISO/TS 16949:2002 standard was developed by an ad hoc group of automotive manufacturers and their respected trade associations. The developing group was comprised of the International Automotive Task Force, the Japan Automobile Manufacturers Association, and was supported by an ISO technical committee. The goal was to develop a worldwide universally accepted set of quality management standards for the automotive industry that would replace the need to have multiple certifications to serve Europe, Asia, and the U.S.
The goal of the ISO/TS 16949
standard was to develop a universally accepted set of standards place the need
to have multiple certifications to serve Europe, the U.S., and Asia
hat would
replace the need to have multiple certifications to serve Europe, the U.S.,
ISO/TS 16949:2002
The
ISO/TS 16949:2002 standard is the consensus of international quality
requirements, which consists of policies and procedures that ensures worldwide
consistence with the suppliers of parts, materials, or finishing services.
ISO/TS 16949:2002 is the international equivalent and combination of the
QS-9000 standard, the EAQF standard, the VDA6 standard, and the AVSQ standard.
Due to the fact that there are no plans to update QS-9000, VDA6, EAQF, or AVSQ,
suppliers to automobile manufacturers are either required or encouraged to
upgrade to ISO/TS 16949:2002. ISO/TS 16949:2002 expands beyond QS-9000 in that
it focuses on the processes of the supplier’s organization, rather than
results, and mandates requirements in quality improvement areas where QS-9000
just makes suggestions. QS-9000 is in a state where it has reached the end of
its development life, is no longer being supported by manufacturers or
suppliers, and is set to expire on December 15, 2003. QS-9000 is further
weakened by the fact that problem suppliers maintain registration, it does not
utilize the process approach to quality management, the credibility of the
certification process is deteriorating, and the certification is not accepted
worldwide. Ford, GM, and DaimlerChrysler currently recognize ISO/TS 16949:2002
and all three have notified suppliers of the impending required replacement of
QS-9000 with ISO/TS 16949.
ISO/TS 16949:2002 has
the goals of continual improvement, defect prevention, variation reduction, and
the reduction of wastes in the supply chain. It requires suppliers to be
focused on continual improvement throughout their entire organization. ISO/TS
16949:2002 has stipulations that require the continual
monitoring and improvement of customer satisfaction and requires communication
with suppliers and customers to assure quality. ISO/TS 16949:2002 also requires preventative action processes, improved employee
training, and improved employee quality responsibilities. ISO/TS 16949:2002
provides detailed, sector specific requirements for employee competence,
awareness and training, design and development, production and service, the
control of monitoring and measuring devices, and measurement, analysis, and
improvement. ISO/TS 16949:2002 provides the benefit of improved supplier
products, improved process quality, improved global sourcing confidence, and a
common, consistent quality systems approach.
Use of ISO/TS 16949:2002
ISO/TS 16949:2002 is
a certification that is a beneficial and probable requirement for suppliers of
automobile manufacturers. Obtaining an ISO/TS 16949:2002 registration allows
U.S. suppliers to not only supply to domestic manufacturers, it also allows
U.S. suppliers to become truly global and supply to manufacturers throughout
the entire world. By
obtaining an ISO/TS 16949:2002 registration, suppliers can avoid having to
obtain the multiple registrations, which were formally necessary, based upon
the region of the customer. ISO/TS 16949:2002 provides
the benefit of needing only one registration, which is either recognized or
required by all automobile manufacturers worldwide.
Not only does the ISO/TS 16949:2002
registration provide the benefit of allowing
organizations to supply to automobile manufacturers, it also provides the
benefit of improving the supplier’s entire organization. By adopting a thorough
quality improvement program that focuses on the organization’s processes,
improvement can be acquired throughout the entire organization.
Example and Information
Wescast Industries earned its ISO/TS
16949:2002 certification shortly after the release of the certification
standards. Wescast Industries certified all five of its Ontario manufacturing
facilities. Wescast Industries believes that ISO/TS 16949:2002 recognizes the commitment to quality and customer
requirements, is a significant registration from a customer’s point of view,
and will increase their global presence. The CEO of Westcast Industries stated
that they were “proud to receive the internationally recognized standard of
quality,” and that “this certification is significant to our current and future
customers and will increase our global presence.”
Information about ISO/TS 16949:2002 can be obtained from the International Organization of Standards, which supplies a guideline of requirements for registration. Information can also be obtained from ISO/TS 16949:2002 registrars, who not only provide registrations, but also provide detailed information on the registration process and requirements. There are currently some journal articles on ISO/TS 16949:2002 and books are currently in the publication process, but not yet available.
Asia
ISO/TS 16949 standard was to develop a
universally accepted set of standards that would replace the need to have
multiple certifications to serve Europe, the U.S., and Asia
16949 standard was to develop a
universally accepted set of standards that would replace the need to have
multiple certifications to serve Europe, the U.S., a
Works Cited
Future
of APQP and PPAP in doubt.
Quality; Troy: Jan2002; Roderick A Munro
Wescast Earns ISO/TS 16949 Certification. Business Wire; July 2, 2002
International
Organization for Standards: Ref.:818, March21,2002
BSI
Management Systems-available at emea.bsi-global.com
International
Automotive Oversight Bureau-available at www.iaob.org
Supplier
letter from DaimelChrysler, GM,and Ford. Dated August
2002
Eagle Group
USA, INC-available at www.eaglegroupusa.com